These Privacy Policy took effect on April 12, 2024
Welcome to our Privacy Policy! Here, we’ll guide you through how we handle your personal data within the scope of our Platform.
We’re in charge of making decisions about the processing of personal data as described in this Privacy Policy. We decide why and how the personal data is collected and used. In terms of the General Data Protection Regulation, we are the ‘controller’.
Both ourselves and our Makers process your personal data. Each entity is regarded as an individual and autonomous ‘controller’. Consequently, our Makers are accountable for the data they handle while facilitating our Platform. For instance, should a Maker inadvertently disclose your name and email address while fulfilling another order, the responsibility for this unauthorized disclosure lies with the Maker, not with us.
We process your personal data when you create an account on our Platform
We use:
• your first and last name;
• your email address; and
• your purchase history.
We use these personal data to:
• create and maintain your account.
We can use these personal data because:
• we need these personal data to perform our agreement with you.
We keep these personal data:
• as long as your account is activated. We will delete your personal data within one (1) month after the deactivation of your account. If your account has been inactive for two (2) years, we will delete your account after sending you a reminder.
We process your personal when contact us via our Platform or social media pages
We use:
• your contact details; and
• any other personal data included in the message.
We use these personal data to:
• respond to your message; and
• improve our services in response to the message.
We can use these personal data because:
• we have a legitimate interest in doing so. Essentially, we need to process these personal data so we can reach out and assist you based on you comments or inquiries, and to enhance our services in response to the feedback we receive.
We keep these personal data for:
• as long as necessary to deal with comment/inquiry. Information you made public on social media pages can often be deleted by yourself.
We process your personal data when you purchase a product on our Platform
We use:
• your name, email address and phone number;
• your billing address and payment information;
• your delivery address; and
• information about the transactions made on our Platform, such as the shop name, items purchased, the Maker’s name, purchase price and date of the transactions.
We use these personal data to:
• process your purchase.
We can use these personal data because:
• we need these personal data to perform our agreement with you.
We keep these personal data for:
• seven (7) years after you made the purchase.
We process your personal data when become a Maker on our Platform
We use:
• Your shop name;
• Your first name;
• Your profile photo;
• Your bio;
• Your email address and Whatsapp number;
• Vacation mode announcements; and
• Shop policies.
We use these personal data to:
• create your shop page, that is accessible to all users of our Platform.
We can use these personal data because:
• we need these personal data to perform our agreement with you.
We keep these personal data:
• as long as your account is activated.
We process your personal data when you subscribe to our newsletter
We use:
• your email address.
We use these personal data to:
• send you our newsletter and keep you informed about our Platform.
We can use these personal data because:
• you gave us your consent to do so (by subscribing via our Platform); or
• we have a legitimate interest to do so, because you purchased a product on our Platform and did not opt out from receiving our newsletters.
We keep these personal data:
• until you unsubscribe from our newsletter. In every newsletter there is a link via which you can unsubscribe.
We work with third parties who process personal data on our behalf.
Even so, we continue to uphold responsibility for ensuring your data’s protection during such processing. We use these third parties, for example, for:
• email management and communication;
• data storage;
• invoicing;
• accounting;
• sending newsletters; and
• customer relation management.
We might also share your personal data with third parties who use it for their own purposes. Once they have received your data, it is their responsibility to protect it. To know how these parties handle personal data, you can check their privacy notices. We share personal data with:
• tax authorities.
Only applicable to the personal data we are legally obliged to share. We are required by law to include (some of) your personal data in our financial records, which may have to be shared with the tax authorities.
Furthermore, we only share personal data with third parties if the law obliges us to, if you say it’s okay, or in special situations, like when sharing personal data is necessary to:
• protect our own interests or those of third parties:
• deal with a legal case; or
• sell or merge our company.
Some of these third parties are located outside the European Economic Area (the European Union, Norway, Iceland, Liechtenstein). We only transfer personal data to these parties if the personal data is adequately protected by the laws of the relevant country or if we have contractual safeguards in place. Read more about the countries with an adequate level of data protection here. Read more about the contractual safeguards here. If you want more information about this or a copy of the specific safeguards that are in place, please contact us.
You have certain rights when it comes to your personal data. If you want to use these rights, just reach out to us. These rights aren’t absolute. For instance, sometimes we might not be able to do everything you ask with your data. This could be to protect other people’s rights and freedoms, or because we need it for legal reasons. If something like this happens, we’ll let you know.
You can file a complaint with your national data protection authority if you believe we are not handling your personal data properly. You can find a list of the European data protection authorities, their websites and contact details here.
We may update this privacy notice from time to time. If we make big changes to this privacy notice, we’ll put a message on our website with the updated notice or reach out to you about it. We’ll pick whichever way is best for that situation.
Questions? Feel free to contact us at info@talesofthreads.eu.
Tales of threads is currently operated by Atelier Félie:
Félie
Hogeweg 5 – 3
1098BT Amsterdam
The Netherlands
Chamber of Commerce number: 71020609
VAT identification number: NL002294510B07